Standard terms of sale

1. The agreement

The agreement consists of these sales conditions, the order information, and any specially agreed terms. Suppose a conflict is expressly prevailing between the parties; the specially arranged terms goes before the parties as long as it does not contravene mandatory legislation.
Relevant legal provisions supplement the agreement that regulates the purchase of goods between businesses and consumers.

2. The parties

The seller is:
Vid Vestrfell Garn
Høgafjellsvegen 49
5355 Knarrevik
Phone number: +47 40 32 60 38
Organization number: NO 923618317MVA
and is from now on referred to as the seller.
The buyer is the consumer who makes the order and referred to as the buyer.

3. Price

The stated price for the item and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller before the purchase has not informed about, the buyer shall not bear.

4. Entering into an agreement

The agreement is binding on both parties when the buyer has sent his order to the seller.
However, the agreement is not binding if there have been typing or typing errors in the seller's offer in the online store's ordering solution or the buyer's order. The other party realized or should have discovered that such an error existed.

5. Payments

The seller demands payment for the item from the time the seller sends the product to the buyer.
If the buyer uses a credit card or debit card when paying, the seller can reserve the card's purchase price when ordering. The card is charged on the same day as the item are sent by mail.
When paying with an invoice, the invoice to the buyer is issued when the item is shipped. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.

6. Delivery

Delivery takes place when the buyer, or his representative, has taken over the item.
When there is no delivery time specification in the order, the seller must deliver the item to the buyer without unnecessary delay and no later than 30 days after the order. The item must be returned to the buyer unless otherwise agreed upon between the parties.

7. The risk of the item

The Goods' risk passes to the buyer when he or his representative has had the goods delivered by point 6.

8. Right of withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the item's purchase by the Right of Withdrawal Act.
The buyer must notify the seller of using the right of withdrawal within 14 days from the deadline begins to run. The deadline includes all calendar days. Suppose the deadline ends on a Saturday, public holiday or public holiday. The deadline extends to the nearest working day.
The cancellation deadline seems complied with if the notification is sent before the deadline expiry. The buyer has the burden of proving that the right of withdrawal has been exercised. Therefore, the information should be made in writing (right of the withdrawal form, email or letter).
The cancellation period begins to run:
When purchasing individual items, the cancellation period will run from the day after the item(s) is received.
Suppose a subscription is sold, or the agreement involves regular delivery of identical goods. In that case, the deadline runs from the day after the first shipment is received.
If the purchase consists of several deliveries, the cancellation period will run from the day after the final delivery has been received.
The seller can extend the withdrawal period to 12 months after the original deadline expiry. Suppose the seller does not state before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of lack of information on terms, deadlines and procedures for exercising the right of withdrawal. Suppose the trader provides the data during these 12 months. In that case, the cancellation period still expires 14 days after the buyer received the information.
When using the right of withdrawal, goods must return the item to the seller without undue delay. No later than 14 days from notification of the use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item unless otherwise agreed. The seller has failed to state that the buyer will cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.
The buyer can try or responsibly test the item to determine the item's nature, properties and function, without the right of withdrawal lapse. Suppose testing or testing of the article goes beyond what is justifiable and necessary. In that case, the buyer may be responsible for any reduced value of the item.
The seller is obliged to repay the purchase price to the buyer without undue delay. No, later than 14 days from the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until the goods arrive or until the buyer has submitted documentation that the goods are returned.

9. Delay and non-delivery - buyers' rights and the deadline for reporting claims

If the seller does not deliver the goods or shows them too late following the parties' agreement, this is not due to the buyer or conditions on the buyer's side. The buyer may, under the rules in Chapter 5 of the Consumer Purchases Act, as the case may be. Keep the purchase price back, require to fulfil lease, have the agreement, and require the seller's replacement.
In the event of a claim for default rights, the notification should, for evidentiary reasons, be in writing (e.g. email).


The buyer can maintain the purchase and demand fulfilment from the seller. However, the buyer may not demand satisfaction if there is an obstacle that the seller cannot overcome. Suppose completion will entail such a great inconvenience or cost for the seller. In that case, it is insignificant to the buyer's interest in the seller fulfilment. Should the difficulties disappear within a reasonable time, the buyer can still demand completion.
The buyer loses his right to demand fulfilment if he or she waits unreasonably long to advance the claim.


Suppose the seller does not deliver the goods at the delivery time. In that case, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfilment. If the seller does not provide the item within the other deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the agreement's conclusion or if the buyer has informed the seller that the delivery time is powerful.
Suppose the item is delivered after the additional deadline set by the consumer or after the delivery time that was decisive for the agreement's conclusion. In that case, the buyer must claim for cancellation within a reasonable time after the buyer became aware of the delivery.


The buyer can claim compensation for a slight loss due to the delay. Exceptions are if the seller proves the delay is due to an obstacle beyond the seller's control, which could not have been foreseen at the time of the agreement and avoided or overcame the consequences.

10. Defective situation - the buyer's rights and complaint deadline

Suppose there is a defect in the item. In that case, the buyer must, within a reasonable time after it was discovered or should have been found, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within two months. From the fault was discovered or should have been found. Complaints can be made no later than two years after the buyer took over the item. If the product or parts are intended to last significantly longer than two years, the complaint deadline is five years.
Suppose the item has a defect, which is not due to the buyer or conditions on the buyer's side. In that case, the buyer may, following the rules in the Consumer Purchases Act, Chapter 6, depending on the circumstances: Keep the purchase price back, choose between correction and delivery, require price reduction, demand the agreement terminated and demand replacement from the seller.
Complaints to the seller should be made in writing.

Correction or re-delivery

The buyer can choose between claiming the defect or correcting the delivery of similar items. Nevertheless, the seller may oppose the buyer's claim if the claim's implementation is impossible or the seller causes unreasonable costs. The seller must make correction or re-delivery within a reasonable time. The seller is, in principle, not entitled to make more than two remedial attempts for the same defect.

Price reduction

The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the balance between the item's value is the defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.


Suppose the item has not been repaired or returned. In that case, the buyer can also cancel the purchase when the defect is insignificant.

11. Seller's rights in the event of the buyer's default

Suppose the buyer does not pay or fulfil the other obligations under the agreement or the law. In that case, this is not due to the seller or circumstances on the seller's part. The seller may, following the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances. Hold item returned, require the agreement's fulfilment, require the agreement raised, and direct replacement from the buyer. The seller will also claim, according to the circumstances, interest on late payment, collection fee and a reasonable fee for uncollected goods.


The seller can maintain the purchase and demand that the buyer pays the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.


The seller may terminate the agreement if there is a material default or other significant default on the buyer's part. The seller can still not withdraw if the total purchase price has been paid. Suppose the seller sets a reasonable additional deadline for the fulfilment, and the buyer does not pay within this deadline. In that case, the seller can cancel the purchase.

Interest on late payment/collection fee

If the buyer does not pay the purchase price following the agreement, the seller can demand interest on the purchase price following the Late Payment Interest Act. In non-payment, the claim can, after prior notice, be sent to the buyer can then be held liable for fees under the Debt Collection Act.

Fee for uncollected non-prepaid goods

If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

12. Warranty

Warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. Thus, a guarantee does not imply any restrictions on the buyer's right to complaint/claims in the event of delay/defects according to items 9 and 10.

13. Personal information

The person responsible for processing collected personal data is the seller. Unless the buyer agrees to something else, the seller may, following the Personal Data Act, only collect and store the personal data necessary for the seller to carry out the obligations under the agreement. The seller will only disclose the buyer's personal information to others if it is required for the seller to agree with the buyer or statutory cases.

14. Conflict resolution

The seller shall address the buyer's complaints within a reasonable time, cf. items 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on telephone 23 400 500 or
The buyer can also use the European Commission's complaints portal if you wish to complain. This is especially relevant if you are a consumer residing in another EU country. The complaint is submitted here: